returns and exchanges
You can return, exchange, or request a refund for any item ordered on peterwu.com within 7 days of the delivery date.
Items must be returned in their original condition and in their original packaging.
To request a return or an exchange, please follow the instructions below:
1. Make sure the products are in the same condition as you received them, with all the tags and security seals untouched. Boxes, dust bags and other packaging must be returned with the items.
It's not possible to return or exchange customized items and publications. This does not affect the customer’s rights according to the law.
2. For all returns and exchanges, please contact us via e-mail by completing the contact form to activate the return and refund or exchange process. We are at your disposal from Monday to Friday, from 9.00 am to 5.00 pm (GMT), excluding holidays.
3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it's properly sealed.
4. Please contact your local EMS or other couriers to schedule the collection of the package (shipping costs will not be included). For Taiwan customers only, an inclusive pick-up service by T-Cat can be organized.
5. Your refund will be issued as soon as the return has been received and has checked in our warehouse.
Peter Wu reserves the right not to accept returns that have not been communicated or shipped within the returns time limit or, if they are not in the same condition in which they were delivered to you (see point 1.).